Terms and Conditions
Welcome to The Lumina Skin Care! By accessing or using our website, products, and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website or making a purchase.
1. Introduction
These Terms and Conditions govern your use of The Lumina Skin Care website and the products we offer. By accessing or purchasing from our store, you agree to comply with these terms. If you do not agree with any of these terms, please refrain from using our website or purchasing our products.
2. Product Information
At The Lumina Skin Care, we strive to provide accurate and up-to-date product descriptions and pricing information. However, we do not guarantee that the information provided is always complete, accurate, or error-free. In the event of an error in pricing or product details, we reserve the right to correct the mistake and inform you before proceeding with your order.
3. Orders and Payment
When you place an order through our website, you agree to provide accurate, complete, and current information. Orders are subject to availability, and we reserve the right to refuse or cancel any order at our discretion.
- Payment: We accept COD only.
- Order Confirmation: Once your order is confirmed, you will receive an email confirmation. If you do not receive this confirmation, please contact us for assistance.
4. Shipping and Delivery
We aim to process and ship all orders promptly. Delivery times may vary depending on your location, and we are not responsible for delays caused by shipping carriers or circumstances beyond our control.
- Shipping Costs: Shipping fees are calculated based on your location and the size/weight of your order. These fees will be clearly stated at checkout.
5. Returns and Refunds
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may be eligible for a return or refund, subject to the following terms:
- Eligibility: To be eligible for a return, items must be unused, unopened, and in their original packaging. Certain items, such as skincare products that have been opened or used, may not be eligible for return due to hygiene and safety reasons.
- Return Process: To initiate a return, please contact us within 14 days of receiving your order. We will guide you through the return process and provide a return authorization if applicable.
- Refunds: Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. Approved refunds will be issued to the original payment method.
6. Privacy and Data Protection
Your privacy is important to us. We collect personal information such as your name, address, and payment details to process orders and improve our services. We will never sell or share your information with third parties without your consent, except where required by law. For more details, please review our Privacy Policy.
7. Intellectual Property
All content on our website, including text, images, logos, graphics, and product descriptions, is the property of Lumina Skin Care and is protected by copyright laws. You may not use, reproduce, or distribute any of this content without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, The Lumina Skin Care is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. This includes any damage to your device, loss of data, or any injuries resulting from the use of our products.
9. Modifications to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and the updated terms will be effective immediately upon posting. Please review this page regularly to stay informed of any changes.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the country in which Lumina Skin Care operates. Any disputes arising from the use of our website or products shall be subject to the jurisdiction of the courts in that country.
11. Contact Us
If you have any questions or concerns about our Terms and Conditions, please contact us at:
Email: theluminaskincare@gmail.com
Phone: +92 306 0252636
Address: Ali Town, Sahiwal, Punjab, Pakistan
Thank you for shopping with The Lumina Skin Care! We are committed to providing you with the best skincare experience possible.
