Shipping Policy
At The Lumina Skin Care, we aim to provide you with a smooth and timely shopping experience, from placing your order to receiving your products. Below, you'll find all the details you need regarding our shipping process. Please read through this policy carefully to ensure a seamless experience.
1. Processing Time
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Order Processing: Orders are typically processed within 1-2 business days after the order is placed. Orders are processed Monday through Friday, excluding holidays. Please note that processing times may vary during peak seasons (e.g., holidays, promotions).
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Order Confirmation: Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information.
2. Shipping Rates and Delivery Times
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Shipping Fees: Shipping charges are Rs. 200 for orders below Rs. 1000, while shipping is free for orders of Rs. 1000 or more.
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Domestic Shipping (within the country):
- Standard Shipping: Estimated delivery time of 3-5 business days.
3. Shipping Carriers
We use trusted shipping carriers such as Leopards And Call Courier, and other reliable services to ensure the safe and timely delivery of your products. Your order will be shipped with the carrier that provides the best value for your location and the shipping method chosen.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order directly on the carrier’s website.
Please note that tracking information may take 24-48 hours to update after your order is dispatched.
5. Shipping Delays
While we strive to ensure timely delivery, please note that delays may occur due to factors outside our control, such as weather, holidays, or issues with the shipping carrier. In such cases, we will do our best to keep you informed and assist in tracking down your package.
If you experience a delay, please check the tracking information first. If the package is delayed significantly, feel free to reach out to our customer service team at theluminaskincare@gmail.com for assistance.
6. Lost or Stolen Packages
The Lumina Skin Care is not responsible for lost or stolen packages once the carrier confirms delivery to the specified address. However, we understand that this can be frustrating, and we recommend the following steps:
- Check with your neighbors, building management, or anyone at your delivery address.
- Contact the carrier with your tracking information for further assistance.
- If your package was marked as "delivered" but you did not receive it, please reach out to our customer support team at theluminaskincare@gmail.com, and we will help you file a claim with the carrier.
7. Address Accuracy
Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or issues caused by an incorrect or incomplete shipping address. If you notice an error in your shipping details, please contact us immediately at theluminaskincare@gmail.com to correct the information before your order is shipped.
8. Free Shipping Offers
From time to time, we may offer free shipping promotions. These promotions may be limited to specific products, order amounts, or geographic areas. Please refer to the details of the promotion for full terms and conditions. Free shipping is typically limited to standard shipping.
9. Changes to Shipping Policy
We reserve the right to update or modify our Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Please review this policy periodically to stay informed about any updates.
10. Contact Us
If you have any questions or need further assistance regarding shipping, feel free to contact our customer service team. We're happy to help!
Contact Information:
Email: theluminaskincare@gmail.com
Phone: +92 306 0252636
Address: Ali Town, Sahiwal, Punjab, Pakistan
Thank you for choosing The Lumina Skin Care. We appreciate your order and look forward to delivering your skincare products!
